Client Support Specialist
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Job Description
About the Role
This is not a traditional call center roleβyou will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levelsβwhat matters most is your ability to handle business customers professionally and solve problems effectively.Β No specific degree required.
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Success Factors
Customer-Centric Mindset β You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills β Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving β You donβt just follow scriptsβyou think critically and find long-term solutions for customers.
High Accountability β We value people who hold themselves to high standards and consistently deliver results.
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Need Help Landing This Job?
Our relocation consultants can help you stand out and navigate the entire process β from application to arrival.
We evaluate your profile and tell you if this role is a real match
Visa pathway, timeline, and step-by-step relocation plan
Dedicated consultant from application to your first day abroad
Key Responsibilities
Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold ourΒ valuesΒ such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
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Why Join Clipboard Health?
100% Remote β Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shotβour selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
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Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Skill & Experience
- Documentation
- Zendesk
- Account Management
- Startup
- Linux/Unix
Job Overview
Date Posted:
16th Feb, 2026
Expiration date:
2nd Apr, 2026
Location:
Remote β Europe
Job Type:
Full-time
Job Shift:
First Shift
Functional Areas:
Customer Service Support
Positions:
1
Job Experience:
0 Year
Salary Period:
Monthly Pay Period
Is Freelance:
No
Job Skills
- Documentation
- Zendesk
- Account Management
- Startup
- Linux/Unix
Company Overview
Clipboard Health
View company profileFounded in:
2026
Location:
Europe