Job Description

About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary 
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.
At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below.
Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments.
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What You’ll Do
Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program  accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors
Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
Support the creation of delivery environments built on mutual trust between government partners and our team
Scale efforts through a team of project managers and other functional delivery leads
Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
Set and uphold standards for delivery excellence and client service
Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
Participate in developing on and delivering company objectives and key results Requirements: Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails 
Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch
Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients
Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
A strategic approach to delivery planning and contract management over the medium-term and long-term
An iterative approach to execution that emphasizes rapid team progress
Ability to maintain broader situational awareness beyond the immediate team
Excellent written and verbal communication skills
Desired skills
All roles at Nava require the following:
Legal authorization to work in the United States
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract Benefits: Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston) 
Proven track record of building and leading high-performing, agile technology teams of 50+ staff
Experience launching new production systems with high public visibility
Experience with long term, complex, and ambiguous IT modernization efforts
Experience with using common project management tools like Jira and Confluence
Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
Experience managing projects that provide production operations and support alongside ongoing product/feature development
\n$140,000 - $157,000 a year\n
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location